Privacy Policy:
Welcome to the Privacy Policy of "Posh Domo". This is a summary of the privacy policy which shall give you an insight into how data is collected, stored, and processed by us. Please view the complete privacy policy here to understand the details and intricacies of data collection, storage, and processing. Please view both documents carefully before proceeding.
Information We Collect
While you use our website and services, for the purpose of client identification and providing a personalized quality experience, we collect and store various data from you such as your personal identification data like name, date of birth, contact details, transactional details, technical data like your device details, interface usage details, etc. All this and several other information may be collected in several ways such as various forms, requests, communication, feedback, etc.
How Do We Collect Data
All the data we collect is through your use of our website and services by way of creating accounts, interacting with us through Contact Us forms, service requests, communications with our team, etc. Your registration on and navigation through our website gives us technical data about your device, browsing actions, patterns, preferences, and visits. We may also receive personal data through third parties such as analytics providers.
Use Of Your Information
We store and collect your personal information in accordance with our ethics. We use your personal data to customize the website interface, to communicate and coordinate with you, provide and personalize your services as per your requests, work on your feedback and complaints. We take these steps to ensure your satisfaction while using our website and services. We shall also use your data to be able to notify you about any changes in our services, website, policies and keep you updated. Furthermore, such information will also help us in building a better ethos and improving or amending our own functionality.
Data Security
While we use several security measures for data protection, please be aware that despite security measures, all information is susceptible to interception and other kinds of online data breaches.
Data Retention
Please note that your data will remain stored in our ecosystem till the contract period and even post its termination in compliance with our rights and legal obligations. We may aggregate your personal data for research and statistical purposes.
Updates To This Policy
As we expand our business, we may have to update our Privacy Policy. The same shall be notified to you and your use thereafter shall confirm your agreement with the changes.
Privacy Policy
Welcome to the Privacy Policy of "Posh Domo".This Privacy Policy is incorporated by reference into the Terms of Use.
"Posh Domo" and its affiliates (Hereon referred to as "Posh Domo".“we,” “our,” or “us”) respect the privacy rights of our clients and online users (Hereon referred to as “user/s”, “you”, “your”). To protect your personal data and privacy at all times, we have created this privacy policy. It entails details as to how we collect, store, use, process, share, and protect information about you. It also explains how you can access/change your information and make choices about how your information is used. We urge you to review and understand this Policy carefully. Your use of the website and services confirms your agreement with this Privacy Policy
INFORMATION WE COLLECT
For the purpose of identifying potential customers, individuals, or brands who want to use our services and/or collaborate with us, we may ask you to provide certain personal information which may include your name, address, email ID, contact number, date of birth, transactional details, etc., while you’re on our website. The manner in which we collect such information is through Contact Us forms, registration forms, queries you enter, service requests, and any other way you interact with us on our website or through our contact details given on our website. To maintain quality service and personal documentation, we would also store interactions you have with our team, be it through chats or calls or contact us forms. This stands true for site visitors and registered users alike. Mentioned below is a categorical breakdown of all the information that we will collect and store: Personal identification data like name, date of birth, photographs, gender, and similar identifiers; Contact information like your phone number, residential address, email ID, geographic
location, etc.; Technical data which may include your IP address, browser type, Internet Service
Provider, details of your operating system, access time, page, views, device ID, device type, the number of times you visit our website and interact with it, activity on our website, date and time stamps, location data and similar technical information on any device that you use while accessing our website. This information is crucial for us to enhance the user experience and make it seamless; Transactional data which includes details of our services availed by you, a part of your credit or debit card information provided by payment processors, UPI IDs, bank account details are also stored for processing payments and keeping a record of all transactions that are made on our website or otherwise while availing services; and Usage data that gives details about how you use the services and interact with our website, history, user taps and click, user interest, time spent on our platforms, page views, and more.
HOW DO WE COLLECT DATA
While you access and use our website and services, we collect personal information in some of the following ways : We collect data when you create an account on our platform; interact with us through chat, emails, calls, contact us forms, request for our services, provide feedback and raise complaints; Every time you navigate through our platform or register on our website, technical data about your device, browsing actions, and patterns are automatically captured using cookies and similar technologies; Cookies and flash cookies are used for storing your patterns, preferences and tracking visits to our web pages. Every browser either allows you to accept or deny using cookies on your first visit. Permission to use cookies can be changed by setting a preference on your web browser or your device. However, disabling cookies will result in limited
features of the Service and no customized delivery of information. We cannot control the use of cookies by third parties nor is it covered under this Privacy Policy; and We might further receive your personal data from third parties. For instance, technical data from analytics providers like Facebook and the advertising network.
USE OF YOUR INFORMATION
For providing an efficient, interactive, customized, and satisfactory experience, it’s crucial for us to collect and store your accurate information. Please be aware that the information given by you is used for the following purposes:- Providing a seamless, easy to navigate, customized user experience on the website; Creating and managing your account; Providing the requested service(s) through employees, third parties, or contractors; Direct communication over telephonic calls, text messages, and emails; Getting in touch with you regarding your account or requested services; Creating your personal profile for making the future services more personalized; Compiling analytical and statistical data for our internal ecosystem or with third parties;
Regular notifications about any changes in our services, information and updates regarding the services requested by you and company newsletters and similar updates; Requesting customer feedback on our services and website experience; Acknowledging product and customer service requests; Delivering information that may be beneficial to you; Regularly notifying you about updates related to our website and services; Observing website usage and analyzing trends to improve your user experience with the
website; Processing service-related payments and refunds; Fixing operational and website-related glitches;
Complying with any and all legal demands; and In case of legal battles, responding to court orders, practicing our legal rights as a company, and defending ourselves.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information
may be disclosed as follows: Certain services requested by you may require us to share your personal information with third parties service providers, vendors, or contractors for ease of providing services;
We may be required to share personal information with third-party service providers like payment processors, data analysts, email delivery providers, hosting services, customer services, and marketing assistance; We may have to share your personal information with our affiliates which include our parent company and any subsidiaries, joint venture partners, or other companies in direct or indirect association with us; We may disclose your data with our business partners for providing products, services, or
promotions that may be of interest to you or for the purpose of business activities; and For legal purposes, we may have to share your data with government officials, law enforcement, private parties and other personnel in compliance with the law.
CHANGE IN YOUR INFORMATION
In case of any update in your personal information, you’re required to inform us immediately so that we can make the necessary changes in our active databases for providing personalized and quality services.
DATA SECURITY
While we use administrative, technical, and physical security measures and make every effort to
protect your personal information and data, it is susceptible to interception and other kinds of
online data breaches by unauthorized sources.
DATA RETENTION
This policy is to let you know that your data will remain stored in our ecosystem till the contract period and even post its termination in compliance with our rights and legal obligations. Under some special cases, we may aggregate your personal data (so that it can no longer be associated with you) for research and statistical purposes wherein we’ll use the information without notifying you about the same.
UPDATES TO THIS POLICY
As we expand our business, we may have to update our Privacy Policy. As and when this happens, we will put the updated policy on our platform or share it with you personally via email. And as per the law, you agree to updates made to this Privacy Policy when you use our Platform after such notifications.
For the latest updates, changes, and information on our privacy practices, we’d request you to regularly read our policies.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at hello@poshdomo.com
Terms of Use
To govern the access and use of the website and services by you, we have in place these terms of use (“Terms”). This is a legally binding agreement between Posh Domo. and you.
Your access and use of the website and services constitute your agreement to be bound by these Terms and it establishes a contractual relationship between you and us. Kindly read these terms before proceeding.
When these Terms mention "Posh Domo".“we,” “us,” or “our,” it refers to the "Posh Domo". Similarly, when these terms mention “You”, “Your” or “User/s”, it shall mean any person who uses the website and/or avails the Services, including their representatives or any person who registers on the website by creating an account to avail the Services.
CHANGES TO THE TERMS
At our sole discretion, we may revise and update these Terms. The updates to the terms will be effective immediately on posting. You will be timely notified about the same and your continued use will confirm your agreement with changes. We request you to review these terms and other policies regularly.
THE PLATFORM
If you choose to access and use our website and services, it shall show your agreement to these terms. Through this website, we aim to provide you with an overview of our aim, ethics, and services. The website shall allow you to understand us and our services, request services, communicate with the "Posh Domo's" .team, give suggestions, feedback, and all tasks ancillary to the services. We grant you personal, non-exclusive, non-transferable, limited privilege to use and enter into the website subject to these terms. Our website and services may have different features and offerings, so sometimes we may require additional terms for those features or offerings. When you avail services from "Posh Domo"., you will have to sign an additional customer agreement to regulate the relationship between you and "Posh Domo"
SERVICES
"Posh Domo" provides services as enumerated on the website for facilitating the lives of its users. These services may be cleaning and housekeeping, food preparation and meal planning, experiences, care and wellness, concierge and any other specific services requested by you. We may arrange, schedule, and provide such services through our vendors, third parties, contractors. If we provide you services through third parties and contractors, we shall inform you the same. We shall make our best efforts to ensure the best quality and personalization of services.
REGISTRATION
You can easily surf the website and understand us as a company and the services we provide. However, if you wish to request any services or get in touch with us, we would require certain information from you such as your contact details which should be true, complete, and accurate. This information will help us provide personalized and quality services. When you use our website and/or request our services, you will be providing us with your contact details. By doing so you give us permission to contact you via calls, text
messages, and E-mails. Please don’t consider this spam, this will only help us understand your needs and requests better and provide a quality service that will be personalized and up to your expectations.
Please be assured that we shall only be rendering services to individuals who are 18 years of age or older.
ACCESS TO YOUR RESIDENCE
When you request a service from us, we will need to send our employees, contractors, or third parties to your residence to render those services. Please allow them to do so, it shall allow us to render services as per your requests and needs.
PAYMENT TERMS
Once you visit our website and request services, we shall take you on board as a patron, and thereafter you will be required to pay a monthly subscription fee of such amount as may be informed to you. The monthly subscription amount and the terms of payment shall be informed to you through the customer contract that you will be signing while your onboarding process. We may also be delighted to extend certain promotional offers from time to time for some/all of our customers which will be informed to you. Only if these offers are made to you, your subscription fee shall be affected. Also, we would like to inform you that as per changing market standards and ethos, we may change the fees for our Services as we deem necessary for our business. Please be advised that apart from the monthly subscription fee that you may pay to us, all the overhead costs that you accrue on actuals for the completion of the services shall be paid by you to either us or the service provider directly, as per the mutual agreement.
NO DISCRIMINATION
We aim to create a better world, not just for us and you but also the people in the service industry. You should not discriminate against any of our employees, third party providers or contractors based on race, religion, caste, national origin, disability, sexual orientation, marital status, gender identity, age or any other characteristic that may be protected under applicable law.
INTELLECTUAL PROPERTY
We would like to clarify that all the intellectual property rights related to our website, its content, logos, graphics, softwares, designs and services shall only be vested in "Posh Domo". All this material shall at all times be protected by various IP laws such as trademark, copyrights, designs, trade secrets or such IP or proprietary rights as may be applicable. Please be informed that under no circumstances shall we be willing to transfer these rights to anyone and no terms and conditions shall render any of the aforementioned rights to anyone.
PRIVACY POLICY
A Privacy Policy explaining the collection, storage and usage of user data has been established by "Posh Domo". The Privacy Policy governs the use of the website and services by the users and allows the users to understand how their data is being used and what rights do they have with respect to the data they provide to "Posh Domo". while using the website and the services. The Privacy Policy is hereby incorporated into the Terms of Use set forth herein.
LICENSE AND RESTRICTIONS
"Posh Domo" grants a limited, non-exclusive, non-sublicensable, revocable license to its users to access and use the website on their personal devices for requesting services and other related permissible purposes. access and use any content, information and related materials that may be made available on the website for requesting services and other related permissible purposes. You may not: remove any copyright, trademark or other intellectual property from any portion of the website reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the content available on the website or services provided by "Posh Domo" decompile, reverse engineer or disassemble the website cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the website or unduly burdening or hindering the operation and/or functionality of any aspect of the website or services attempt to gain unauthorized access to or impair any aspect of the website or its related systems or networks.
DISCLAIMERS : LIABILITY
We do not wish to limit or hold back any rights that you may have under the consumer laws through these disclaimers. We provide you with certain consumer guarantees through these terms, except for the guarantees we expressly provide herein, we provide the Services on “as is” and “as available” basis.. We disclaim all warranties or representations that are not set forth and expressly mentioned in these terms. Such warranties could be expressed, implied or statutory in nature. Though we take responsibility for quality and predictability of the Services we offer and we ensure you that it will always be our sincere endeavor to provide you with the best possible services as per your requirements and requests, please understand and acknowledge that we can not take full responsibility of our contractors and third parties who provide services on our behalf and hence we disclaim any representations and warranties regarding reliability, timelines, quality, suitability of services that are not mentioned herein. Further, if you suffer any loss or damage due to the Services we provide through our contractors and third parties, we shall only be responsible for loss or damage to such extent as we may mutually agree and may seem rational. We shall not be liable for any damages, liabilities or losses that arise out of your unregulated use of the services, the transactions or relationships developed between you and any third party without prior information to us or otherwise beyond our knowledge The company shall not be held liable for its inability to perform its obligations under this agreement due to any situation beyond the control of the company such as act of state or government or any natural calamity.
INDEMNITY
Though we trust you and your judgment, you shall hold us harmless and indemnified, if an event occurs where we suffer damages, losses, obligations, costs, or any other claims from any third party due to :
(i) your breach of this Agreement; (ii) any content or information you make available via the Services; (iii) your violation of any law or the rights of a third party, including, but not limited to, any intellectual property or privacy right; or (iv) negligence or any more culpable act or omission (including recklessness or willful misconduct) by you in connection with this Agreement or its subject matter
DISPUTE RESOLUTION/ARBITRATION
If we ever go wrong somewhere and you shall have a complaint, we would want to hear the same from you and we shall make sincere efforts to resolve the same and improve. Kindly raise your complaints as soon as it may be feasible. We shall try to resolve any dispute that arises amicably through mutual negotiations. If the disputes raised are not resolved by mutual negotiations, the matter shall be referred to Arbitration under the Arbitration and Conciliation Act, 1996 in Chennai. This Agreement shall be subject to the jurisdiction of courts in Gurugram, Haryana.
FEEDBACK
Please feel free to contact us and drop us any suggestions, ideas, proposals, feedback that you may have regarding our website and services. However, please know that though we really value and appreciate you for your thoughts and will use them for our and your betterment, it may always not be feasible for us to inculcate those in our work ethos. Please note that we may use your suggestions, ideas, proposals, feedback without any compensation, accounting, or information to you.
CONTACT US
In case you have any doubts or you wish to seek any clarification or provide us with any suggestions, complaints, or feedback, please feel free to reach out to us at: hello@poshdomo.com